We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.  Where an item is returned purely due to a choice made by you, you will be responsible for the cost of returning the item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dukebikes.co.uk and we will respond to you to confirm the process of returning that specific item.  Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not within mainland United Kingdom, shipping your goods may take longer than expected.

You can always contact us with any questions at info@dukebikes.co.uk

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@dukebikes.co.uk

Cancelations

Please note that if you request that the order of any item(s) is cancelled after the item(s) has been dispatched, you will be responsible for the cost of the delivery and the return of the item(s).