All orders at £500 or more will be shipped free of charge to addresses located within mainland United Kingdom.

When you purchase a product or service from our website we arrange for the purchased item(s) to be delivered direct from our supplier to your nominated address.   Due to each of our individual suppliers having different delivery times you must refer to the below table for the specific brand of item(s) you have purchased:

Brand	Time to Dispatch or Delivery*	Tracked Delivery
Engwe	Delivery in 5-7 working days	Yes, tracking reference will be supplied.
ADO	48 hours	Yes, tracking reference will be supplied.
Welkin	Delivery in 7-15 days	Yes, tracking reference will be supplied.
Cyclotricity	Delivery in 1 - 5 working days	Yes, tracking reference will be supplied.
Cruz Bikes	Delivery in approx. 3 working days	Yes, tracking reference will be supplied.
Hygge Bikes	Delivery in 7 - 14 working days	Yes, tracking reference will be supplied.
Gorille	Target dispatch within 5 working days.  Will vary based on whether the bike is to be delivered fully assembled or not.	Yes, tracking reference will be supplied.
Cruzaa	Delivery in 1-2 working days	Yes, tracking reference will be supplied.

 

*This delivery information is provided by our suppliers and therefore we cannot guarantee its accuracy and it is necessary that we reserve the right to change or amend this information at any time.   These delivery times are also for the UK mainland only.

Immediately upon receiving your order we make contact with our supplier to initiate your order.  We will then revert directly back to you to confirm your order has been received and is being processed.  We will also contact you to provide you with the relevant information with respect to timing of dispatch and delivery of the item(s) you purchased.

If you have questions at any stage then please contact us at info@dukebikes.co.uk and we will assist you.

We regularly update our website based on the stock levels reported by our suppliers, however, we cannot guarantee the information we are provided with by our suppliers.  In the event that a supplier is out of stock we will contact you immediately following your order to notify you and to provide the estimated timescale to delivery.   In the rare occasion that this occurs, you will have the option of either waiting for the item(s) to come back into stock, or you can simply request a full refund.

Please note that if you request that the order of any items is cancelled after the item(s) has been dispatched, you will be responsible for the cost of the delivery and the return of the item(s).